My next workationing was to Surabaya to organize the TSSM Stakeholder Meeting. The participants were planned about 80 people from 12 districts in phase 1 of TSSM project. The participants were expected to present their achievements after triggering happened from the TSSM intervension. Instead of having a meeting, we also planned to have exhibition in the same room. So I had prepared 1 black pannel for 1 district to display any communication tools of their presentation on the exhibition. The nteresting part was that there will be competitions based on 3 categories -- Best Individual & Best Group in achieving the TSSM target and Best Performance of Exhibition. TSSM TTL (Task Team Leader) asked me to find vendor who could produce in short notice, trophy of mini toilet made from copper! What expensive trophy.
The procurement process were narrowed down to 3 five-star hotel -- JW. Marriott, Hyatt Regency and Sheraton. After so many consideration (well, not really... the main consideration was only the price..), Hyatt Regency had been chosen to hold the meeting and exhibition. Actually, we had our preference on the venue but procurement process would not allow us to choose our preference due to fairness. We had a little doubt for Hyatt Regency based on our previous experience. So, based on those bad experiences, I have them to come down the office and told them about the rule of the game on this up-coming meeting, that we do not the same thing happen to this important meeting. I explained to them that the participants who will attend the meeting is going to be villagers who absolutely had never been staying in five-star hotel like Hyatt Regency. I asked them to respect and serve like the other guests. I have requested so many conditions -- locked the refrigerator in each rooms, asked for 7 free black pannels for the exhibitions, various venue for the dinners, lack of foods, free flow of water, milk, coffee, sugar and everything, help in check in counters, help in check out and everything and the most important thing was that I have warned them that we are traveling with one of my ex boss who is very fussy and determined. So I have asked them to be prepare with last minutes requests based on her requests.
With so many requirements from us, Hyatt Regency had agreed to give a full time and first class service to us. The day was coming. I flew 1 day earlier to prepare everything before all participants come. One thing for sure that I never go to bed on 10 pm everytime I am workationing, always after 12 pm. The hotel itself ... wow very nice, big, cozy and anything you would like to complement, is just there. The view, the garden, the lobby, the meeting room, the pool, so amagingly nice. I just dont really like the room, compared to JW. Marriott. The room is bigger but less cozy than the JW. Marriott. Ok.. enough talking about the hotel. The workflow was exactly as I had imagined. We always rushed Hyatt's sales person, banquet person, to accomodate our needs. Based on their commitment to us that they will bring their first class service to us, they have managed to accomodate our last minutes requests.
The check in process took harder than I had emagine. The participants just wanted to switch room which I have ordered, last minutes cancelation and last minutes confirmation which allowed me to re-check the room list over and over again and really bother the receptionist. Actually, I knew that this will happen and I had prepared myself in welcoming all participants by standing next to the reception table. I wanted to see myself all participants faces, wanted to know their requirements and let them know the rule while staying at the hotel. Based on the caotic situation, I had to ask 1 person incharge to handle my group until the event finish.
The procurement process were narrowed down to 3 five-star hotel -- JW. Marriott, Hyatt Regency and Sheraton. After so many consideration (well, not really... the main consideration was only the price..), Hyatt Regency had been chosen to hold the meeting and exhibition. Actually, we had our preference on the venue but procurement process would not allow us to choose our preference due to fairness. We had a little doubt for Hyatt Regency based on our previous experience. So, based on those bad experiences, I have them to come down the office and told them about the rule of the game on this up-coming meeting, that we do not the same thing happen to this important meeting. I explained to them that the participants who will attend the meeting is going to be villagers who absolutely had never been staying in five-star hotel like Hyatt Regency. I asked them to respect and serve like the other guests. I have requested so many conditions -- locked the refrigerator in each rooms, asked for 7 free black pannels for the exhibitions, various venue for the dinners, lack of foods, free flow of water, milk, coffee, sugar and everything, help in check in counters, help in check out and everything and the most important thing was that I have warned them that we are traveling with one of my ex boss who is very fussy and determined. So I have asked them to be prepare with last minutes requests based on her requests.
With so many requirements from us, Hyatt Regency had agreed to give a full time and first class service to us. The day was coming. I flew 1 day earlier to prepare everything before all participants come. One thing for sure that I never go to bed on 10 pm everytime I am workationing, always after 12 pm. The hotel itself ... wow very nice, big, cozy and anything you would like to complement, is just there. The view, the garden, the lobby, the meeting room, the pool, so amagingly nice. I just dont really like the room, compared to JW. Marriott. The room is bigger but less cozy than the JW. Marriott. Ok.. enough talking about the hotel. The workflow was exactly as I had imagined. We always rushed Hyatt's sales person, banquet person, to accomodate our needs. Based on their commitment to us that they will bring their first class service to us, they have managed to accomodate our last minutes requests.
The check in process took harder than I had emagine. The participants just wanted to switch room which I have ordered, last minutes cancelation and last minutes confirmation which allowed me to re-check the room list over and over again and really bother the receptionist. Actually, I knew that this will happen and I had prepared myself in welcoming all participants by standing next to the reception table. I wanted to see myself all participants faces, wanted to know their requirements and let them know the rule while staying at the hotel. Based on the caotic situation, I had to ask 1 person incharge to handle my group until the event finish.

The first day and second day went well as planned, but not at lunch time. All the suddent there were so many people came to the event to have free lunch.... It really made me nervous, afraid there were not enough food to be served. I had to check many times with the banquet person and I saw so many banquet person helping me in serving the foods and telling me that I dont have to worry about lack of food.
The second night, while having dinner by the pool, I was a bit shock when a person from Bangkalan asked me a question,"Why did we have this meeting in a such beautiful and expensive hotel, while all villagers in my district in Bangkalan dont have any toilets and they are very poor. Why didn't you give this money to the poor so they could have a decent life, by having subsidised toilet?" At first I really do not know how to answer. But the guy really waited me to answer the question, while there were no other source sitting in the same table with me. I replied,"Well pak, this event is made to thank you as our hero. Without you all, the TSSM project will not be existed and will not be achieved. We really appreciated your work therefore we invited you to this hotel to have the joy as you have earned. We also hope that this action can triggered all other districts which has not been invited to achieve the target, so they will be invited in the next round." Based on my explanation, they were all understand and smile and starting to tell their achievements.
I was happy organizing this events, eventhough I could not go everywhere while working. But I have been to Surabaya many times and there were many things to see except the malls. Surabaya is just the same city like Jakarta. The event went well as planned, and I was helped alot by the Hyatt Regency person. Thanks to mbak Retno, mbak Ratna, Pak Wayan and all crew and receptionist crew who had helped me consistently.
















